Customer Happiness Expert
Help our cleaning teams and customers
We’re a small but fast-growing home cleaning business. As a company, we focus on keeping our people (You) happy. We believe that a great company comes from having great people in it. Because of that, we’re building a culture of being honest and supporting each other.
Work from home answering phones, emails and solving customer and team member issues. At the end of the day, this job is all about making people happy! While it seems simple on the surface it involves a lot of problem-solving.
You’ll be responsible for not only helping customers but also the teams that serve them. Setting expectations, solving issues and passing on great feedback to the team.
- Be self-reliant
- Be able to establish rapport quickly over the phone
- Respond to emails and calls quickly
- Solve problems intelligently and creatively
- Go above and beyond to make customers happy no matter what!
- Keep notes of customer conversations and communicate them
- Have great written and verbal communications skills
- Know the basic functions of a computer and smartphone
- Answer inbound calls and emails
- Set up appointment and make sales
- Make a great first impression with the customer
- Make customers happy whether that means mailing a happy birthday card or giving a refund
- Detecting if a customer is going to be an issue later
Who we’re looking for
We’re looking for super talented customer service experts to take us to the next level.
The type of people who can think for themselves, problem solve and make customers happy. This job is work from home so you’ll also have to be able to manage your own time and get tasks done.
- You have past sales or customer service experience.
- Are available to work some Saturdays
Think this job is for you? Apply below!