Service Policy

Terms

By booking a service with Tidy Casa over the Internet, phone or in person you are agreeing to the terms set forth by this document.

 

Right of Refusal

Tidy Casa reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we’re not cleaning them), being rude to staff or affiliates, poaching or attempting to poach talent away from Tidy Casa (at any price), and/or incorrect or non-functioning billing information.

 

Appointment Confirmations

An open time slot on tidycasa.com doesn’t guarantee a team will be available and/or the job/service will be confirmed.

 

Once a booking has been processed online it must be manually confirmed. If Tidy Casa can’t confirm an appointment, the appointment may be canceled at any time with or without prior warning.

 

Any confirmation emails which may have been received are subject to change. Meaning, an appoint which was once confirmed can become unconfirmed with or without notice.

 

Cancellation Fees

Tidy Casa reserves the right charge a cancellation fee of $70 for late cancellations.

 

A cancellation will be considered late if the service is cancelled within 24 hours before an appointment. Cancellation fees may be charged for other reasons including not being able to get into the building for the service or not being able to contact the original person who booked the appointment. 

 

Cancellation fees may be waived if we’re giving sufficient time to fill the appointment slot with another service and have communication with the home owner.

 

In cases where we send a team out to perform a service and we’re unable to perform that service, a cancellation fee will always be charged.

 

Guarantees and/or Refunds

Tidy Casa’s 200% happiness guarantee policy does not entitle any user of the service to an additional service and/or refund at any time. Tidy Casa reserves the right to deny service and not honor the guarantee for any reason.  

 

Reasons a guarantee may be rejected include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we’re not cleaning them), being rude to staff or affiliates, poaching or attempting to poach talent away from Tidy Casa (at any price), and/or incorrect or non-functioning billing information.

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