Cancellation Policy

Late Cancellations

One of the ways we ensure we keep the best cleaners is by keeping them busy.

Late cancellations are the biggest challenge in ensuring our cleaners have plenty of work. We understand many cancellations are out of people’s control. Things like getting sick and last-minute family emergencies come up.

Life happens, and we’ll always be understanding.

However, to keep our teams busy so they stick around, we ask for at least a 48-hour notice if there is a need to cancel.

If we don’t receive at least 48 hours’ notice, we reserve the right to charge a $80 cancellation fee.

Cancellation fees may be charged for reasons outside of requesting a cancellation.

These include being unable to gain entry, payment failing, running water, electricity, or working air conditioning, especially during the summer months.

In these cases, we’ll always try to find a creative solution to get the job done. When we can’t or cannot contact the homeowner to help, we’ll need to charge the fee.

Essentially, if we aren’t able to perform the service at no fault of our own, a cancellation fee may be charged.

Thanks for understanding!