Frequently Asked Questions

Bedrooms: 1

Bathrooms: 1

How often do you need a cleaning?

  • 1 time service
  • Weekly
  • Bi-weekly
  • Monthly
  •  “”
  • 15% off
  • 10% off
    (most popular)
  • 5% off


Note: even if we’re not cleaning a bedroom or 2 we still need the TOTAL number to determine pricing. Round up for half baths and count anything that could be a bedroom. As an example, an office that could be or was a bedroom needs to be counted as a bedroom for our pricing.

 

 


How long does a cleaning take?

The time needed for a home cleaning can vary depending on the condition of the home but most homes we expect to fall into one of these time frames.

Home SizeEstimated Time
1 bedroom1 – 2 hours
2 bedroom2 – 3 hours
3 bedroom3 – 4 hours
4 bedroom4 – 5 hours
5 bedroom5 – 6 hours

 


Is there a discount for regular service?

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

WeeklyBi-WeeklyMonthly
15% Off10% Off5% Off

 


How many people are on a cleaning team?

We always send a team of at least 2 sometimes 3 depending on the job requirements.

 


Will you send a different team every time I book a service?

No, we will always send the same team unless specifically instructed otherwise. We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Tidy Casa.

In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’re never caught off-guard.

 


What’s the difference between a move-in/move-out cleaning and a regular cleaning?

Move-in/move-out cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in/move-out cleaning include:

  • Baseboards
  • Inside windows
  • Window sills
  • Ceiling fans

Everything for the move-in/move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.

 


What’s the difference between deep cleaning and regular cleaning?

A deep cleaning includes everything a standard cleaning does but with more detail work including:

  • Ceiling fans
  • Baseboards
  • Vents
  • Electrical outlets
  • Light Switches

More information on the deep cleaning service can be found at our deep cleaning page.


Is Tidy Casa insured?

Yes, Tidy Casa is fully insured.

 


Is Tidy Casa licensed and bonded?

There isn’t licensing or bonding offered for home cleaners in Arizona.

 


Can I cancel my appointment if I change my mind?

There are never contracts or obligations when working with Tidy Casa. You can cancel any appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 24 hours in advance. There is a $70 cancelation fee 24 hours before the time of the appointment.

 


Can I / do I have to leave a tip?

Tips are not required but always appreciated. Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you.

 


It says reoccurring payment on my bank statement, will I be charged again?

We will only charge your account when we’ve completed a cleaning. You will never be charged without having a service performed.

 


Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the matt, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done.

phone   Call Now: 602-753-5630

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