Cancellation & Recurring Appointment Policy

⏰ Late Cancellation Policy

We do our best to keep our cleaners busy and happy. Last-minute cancellations make that tough. That’s why we ask for at least 48 hours’ notice if you need to cancel or reschedule.

• Less than 48 hours’ notice? We may charge an $80 fee to help cover the cleaner’s lost time.

• No-show or no access? If we can’t get in (no one answers, no key/code provided), we may charge the full price of the cleaning.

• Power/water/AC issues? If we can’t safely clean due to these problems, the cancellation fee may still apply.

To avoid issues, there’s no need to be home for cleanings, just leave a key, code, or other access so we can get in and clean.

We’ve got you!

🔁 Recurring Discount Policy

We offer deep discounts for staying on a regular cleaning schedule:

• Weekly: 40% off

• Bi-weekly: 30% off

• Monthly (every 4 weeks): 15% off

To keep those discounts, your cleanings must stay consistent. Here’s how it works:

Skipping & Rescheduling Rules (applies to all recurring clients)

• Skip once every 6 months? Totally fine. Just return to your usual schedule after the skip.

• Skip or reschedule more than once in 6 months? Your next cleaning will be charged based on how long it’s been since your last one:

  • Up to 2 weeks? Bi-weekly rate (30% off)

  • Up to 4 weeks? Monthly rate (15% off)

  • Over 6 weeks? Full one-time cleaning price (no discount)

• Moving a cleaning up or back? Same rule applies. If it breaks the regular schedule more than once in 6 months, the discount is adjusted.

❤️ Why This Matters

This helps keep pricing fair and accurate for how much work is needed. The more time between visits, the more time it takes to clean—and our rates reflect that.

Need help keeping your schedule on track?

We’re always happy to work with you.

Just reach out!