Frequently Asked Questions

 


How much does a cleaning cost?

Without extras like deep cleaning or move-in/move-out you can use our pricing calculator to determine how much your cleaning will cost. If you would like to see the price of the extras simply visit the booking page.

Use Our Pricing Calculator To Find Your Price:

Bedrooms: 1

Bathrooms: 1

SQFT: 1500

How often do you need a cleaning?
  • 1 time service
  • Weekly
  • Bi-weekly
  • Monthly
  •  ""
  • 15% off
  • 10% off
  • 5% off

 

Note: even if we’re not cleaning a bedroom or two we still need the TOTAL number of bedrooms to determine the pricing. Roundup for half baths and count anything that could be a bedroom. As an example, an office that could be or was a bedroom needs to be counted as a bedroom for our pricing. 

 

 

 


 

 

 

How long does a cleaning take?

 

The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, extras included, and the size of the team we send. We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.
 
All homes are unique and all teams work at different speeds. For this reason, we don’t charge by the hour for our services. We’ve seen the best results focusing on tasks and not time.

 

Home SizeEstimated Time
1 bedroom30 minutes – 1 hour
2 bedrooms1 – 2 hours
3 bedrooms2 – 3 hours
4+ bedrooms1 hour per 750 SQFT

 


 

 

 

Is there a discount for regular service?

 

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

 

WeeklyBi-WeeklyMonthly
15% Off10% Off5% Off

 

 

 


 

 

 

How many people are on a cleaning team?

 

We always send a team of at least 2 sometimes 3 depending on the job requirements.

 

 

 


 

 

 

Will you send a different team every time I book a service?

 

No, we will always send the same team unless specifically instructed otherwise. We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Tidy Casa.

 

In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’re never caught off-guard.

 

 

 


 

 

 

What’s the difference between a move-in/move-out cleaning and a regular cleaning?

 

Move-in/move-out cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in/move-out cleaning include:

 

  • Baseboards
  • Inside windows
  • Window sills
  • Ceiling fans

 

Everything for the move-in/move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.

 

 

 


 

 

 

What’s the difference between deep cleaning and regular cleaning?

 

A deep cleaning includes everything a standard cleaning does but with more detail work including:

 

  • Ceiling fans
  • Baseboards
  • Vents
  • Electrical outlets
  • Light Switches

 

More information on the deep cleaning service can be found on our deep cleaning page.

 

 

 


 

 

Do we clean larger homes?

 

Tidy Casa can and does clean larger homes. However, it’s important to note homes larger than 2,500 SQFT will need to be booked via the SQFT. Not, via the number of bedrooms and bathrooms like smaller homes.

 

We stick to pricing via the number of bedrooms and bathrooms as much as possible. This works 99% of the time. However, for larger homes, need to be booked by SQFT.

 

This helps get a more accurate estimate of the amount of work needed. As well as, helping ensure a great, unrushed, and thorough cleaning. If we find a home is larger than 2,500 sqft and hadn’t been booked via SQFT. We will request a change. Don’t worry, if this is your home, we’ll always reach out before making any changes to pricing.

 

 

 


 

 

 

Is Tidy Casa insured?

 

Yes, Tidy Casa is fully insured.

 

 

 


 

 

 

Is Tidy Casa bonded?

 

Tidy Casa is fully bonded. You’re in good hands. 🙂

 

 

 


 

 

 

Can I cancel my appointment if I change my mind?

 

There are never contracts or obligations when working with Tidy Casa. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $70 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.

 

 

 


 

 

When will you charge my card?

 

A hold will be placed on your account the day PRIOR to your service. You will only be charged after the service has been completed.

 

 

 


 

 

Can I / do I have to leave a tip?

 

Tips are not required but always appreciated. Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you.

 

 

 


 

 

 

It says reoccurring payment on my bank statement, will I be charged again?

 

We will only charge your account when we’ve completed a cleaning. You will never be charged without having a service performed.

 

 

 


 

 

Do I need to be home for my cleaning?

 

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the matt, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done.