Frequently Asked Questions
Table of Contents
- How much does a cleaning cost?
- How long does a cleaning take?
- Is there a discount for regular service?
- Are there discounts for missing certain rooms in the home?
- How many people are on a cleaning team?
- Will you send a different team every time I book a service?
- What’s the difference between a move-in/move-out cleaning and a regular cleaning?
- What’s the difference between deep cleaning and regular cleaning?
- Do we clean larger homes?
- Is Tidy Casa insured?
- Is Tidy Casa licensed and bonded?
- Can I cancel my appointment if I change my mind?
- When will you charge my card?
- Can I / do I have to leave a tip?
- It says reoccurring payment on my bank statement, will I be charged again?
- Do I need to be home for my cleaning?
- 1 time service
- 15% off
- 10% off
- 5% off
Note: Even if we’re not cleaning a bedroom or two we still need the TOTAL number of bedrooms to determine the pricing. Roundup for half baths and count anything that could be a bedroom. As an example, an office that could be or was a bedroom needs to be counted as a bedroom for our pricing.
How long does a cleaning take?
|Home Size||Estimated Time|
|1 bedroom||30 minutes – 1 hour|
|2 bedrooms||1 – 2 hours|
|3 bedrooms||2 – 3 hours|
|4+ bedrooms||1 hour per 750 SQFT|
NOTE: These time estimates are for teams of two people. For teams of one or, larger teams of three time estimates may vary.
Is there a discount for regular service?
Of course, the more we visit the bigger the discount! The discounts offered are as follows:
|15% Off||10% Off||5% Off|
Are there discounts for missing certain rooms in the home?
Often times homes won’t need a bedroom or bathroom cleaned. We’re always happy to offer discounts for these areas not needing a cleaning. There is a $10 discount for not having a bedroom cleaned or a $15 discount for not having a bathroom cleaned.
NOTE: We’ll still need to know the total number of bedrooms and bathrooms in the home to calculate the size of the general living spaces.
How many people are on a cleaning team?
The size of the team we send may vary. Most of our teams are teams of two people. Depending on the size of the job we may send a team as small as one or as large as three depending on the requirements. If you feel you require a team of a certain size, please request that in the comments for the booking or call and let us know. We’ll always do our best to accommodate.
Will you send a different team every time I book a service?
No, we will always send the same team unless specifically instructed otherwise. We know it’s important to build rapport with your cleaning team. So we do our best to keep you with the same team as long as you’re working with Tidy Casa.
In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’re never caught off-guard.
What’s the difference between a move-in/move-out cleaning and a regular cleaning?
Move-in/move-out cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in/move-out cleaning include:
- Inside windows
- Window sills
- Ceiling fans
Everything for the move-in/move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.
What’s the difference between deep cleaning and regular cleaning?
A deep cleaning includes everything a standard cleaning does but with more detail work including:
- Ceiling fans
- Electrical outlets
- Light Switches
More information on the deep cleaning service can be found on our deep cleaning page.
Do we clean larger homes?
Tidy Casa can and does clean larger homes. However, it’s important to note homes larger than 2,500 SQFT will need to be booked via the SQFT. Not, via the number of bedrooms and bathrooms like smaller homes.
We stick to pricing via the number of bedrooms and bathrooms as much as possible. This works 99% of the time. However, for larger homes, need to be booked by SQFT.
This helps get a more accurate estimate of the amount of work needed. As well as, helping ensure a great, unrushed, and thorough cleaning. If we find a home is larger than 2,500 sqft and hadn’t been booked via SQFT. We will request a change. Don’t worry, if this is your home, we’ll always reach out before making any changes to pricing.
Is Tidy Casa insured?
Yes, Tidy Casa is fully insured.
Is Tidy Casa bonded?
Tidy Casa is fully bonded. You’re in good hands. 🙂
Can I cancel my appointment if I change my mind?
There are never contracts or obligations when working with Tidy Casa. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $70 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.
When will you charge my card?
A hold will be placed on the account the business day PRIOR to the service. If the appointment is on Monday, the hold will be placed the Friday before. If the service is canceled with a hold in place, it will drop off within 2-5 days. Services are fully charged after the service is completed.
Can I / do I have to leave a tip?
Tips are not required but always appreciated. Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you.
It says reoccurring payment on my bank statement, will I be charged again?
We will only charge your account when we’ve completed a cleaning. You will never be charged without having a service performed.
Do I need to be home for my cleaning?
No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the matt, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done.